Bash & Design Gallery Policies for ART Programs & Art Camps ( Effective 07/31/24 )
At Bash & Design Gallery, we strive to provide an enriching art experience for everyone, and we request that you familiarize yourself with our policies to ensure a smooth and enjoyable process for all! Trust us when we say we treat you like family, but every family needs rules to follow to make sure we provide mutual respect. Love, Bash & Design Gallery Team!
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Please Check Your Calendar Before Enrolling into any of our programs
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Special Needs & Behaviors
At Bash & Design Gallery, we are dedicated to providing a safe and supportive environment for all our students. While we deeply value the importance of art for everyone, our current resources and staffing levels are not equipped to accommodate children with special needs, including ADHD and Autism Spectrum. We will consider each child's situation individually, so please reach out to discuss your specific needs and questions.
For the safety and well-being of all our students, if your child requires continuous one-on-one instruction, we may not be able to provide the necessary support and may request that their registration be withdrawn. Additionally, every child must be able to follow directions, adhere to the studio rules, and remain seated during class. We appreciate your understanding and cooperation in ensuring a positive experience for everyone.
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SUMMER CAMP CANCELLATION & ATTENDANCE POLICY 2025
Why These Policies Matter
At Bash & Design Gallery, we dedicate extensive time and effort to preparing for our summer camps. From team training and staffing to purchasing supplies and snacks, every detail is carefully planned to ensure a high-quality, enriching experience for your child.
We kindly ask for your understanding and cooperation in respecting these policies. Your support allows us to continue creating memorable, impactful art experiences for all our young artists.
Thank you for being part of our creative community!
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All cancellations must be emailed to team@bashanddesign.com. If you need to contact the studio on the day of your session, please text 702-742-1110 to ensure the request is in writing. Absences reported via phone calls will not be accepted. Thank you.
Cancellation Policy Overview
Early Bird Reservations: All Early Bird registrations are non-refundable, whether paid in full or as a deposit. Options include transferring to a different week or receiving a 90% future credit of the paid amount for future use.
Cancellation Requests for Regular Reservations:
• Before May 1, 2025 – Refunds are available minus a $50 cancellation fee (applies to both full payments and deposits).
• After May 1, 2025 – No refunds are available. Instead, a 90% future credit of the paid amount (full or deposit) will be issued, valid until December 2025.
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Rescheduling:
Transfers to a different week before camp begins on May 27th is no problem! Please email team@bashanddesign.com.
Rescheduling of Full Weeks (4-5 Consecutive Days) – After May 27th:
To reschedule a full week of camp, requests must be made at least 24 hours before the first day of the scheduled session. Requests made less than 24 hours before the start of camp will receive 90% future credit of that week’s camp value. We understand emergencies happen—please reach out if you have an unforeseen situation, and we will work with you.
Attendance & Make-Up Policy for Summer Camp 2025
No Make-Up Sessions: We do not offer make-up sessions for missed single day camp sessions.
Notification for Absences:
• Single-day absences: TEXT ONLY to 702-742-1110 at least 2 hours before the session starts to qualify for partial credit or possible rescheduling.
• Notifications received less than 2 hours before the session will receive 50% of the daily value as future credit for rescheduling.
• No-call, no-show absences receive no credit and cannot be rescheduled.
Refunds: No refunds will be issued for missed camp days.
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Withdrawals and Refunds for Art Programs:
We understand that sometimes things don't work out, and we're here to help! Here's our brief and friendly policy:
Cancellation Before Program Start:
Cancel regular priced classes for a 90% refund up to 5 days before the program begins, or choose a 100% future credit.
For other cancellations, we provide an 80% refund for payments made in full.
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Monthly Installment Plan:
Before the program starts, 50% of the deposit will be refunded.
If withdrawing after the program has started, previous payments are non-refundable. An administrative fee of 50% of your upcoming payment will be deducted, but your future payments will be canceled.
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Pay in Full or Payment Installments:
No partial refunds are available.
The art supply fee, if any, becomes non-refundable 5 days before the program begins.
Make-up credits cannot be applied towards already established payment installments.
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Drop-In Purchases and Bulk Buys:
All sales are final.
Notify us at least 3 hours in advance of absence for rescheduling. Bulk buys (purchased in one time) after 12+ sessions are treated as semester enrollment.
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Promotional Sales:
All promotional sales are final.
If you cancel one of the multiple programs enrolled at a discounted rate, the remaining balance will be adjusted to reflect the new price, excluding the previously assigned discount.
If a promotional free session was gifted and the customer cancels, the gifted session will also be canceled. If already used, the refund amount will be adjusted accordingly.
Make-Up Passes:
1 Month Package/1-6 Drop ins of the same program within scheduled academic year:
No make-up class issued, reschedule available only no matter the circumstances.
2-4 Month Package/7-16 Drop ins of the same program within scheduled academic year:
1 make-up class issued if needed, with at least 3 hours advance notice. Reschedule available
5+ Month Package/17+ Drop ins of the same program within scheduled academic year:
3 make-up classes issued if needed, with at least 3 hours advance notice. Reschedule available
Thank you for understanding our policies. If you have any questions, please contact us!
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Notification for Absences: If you need to miss a class, please notify us at least 3 hours in advance via text to 702-742-1110. ONLY email at team@bashanddesign.com for absences in advance (future absences more than 2 days in advance, texting is still okay) Late arrivals (15+ minutes) may count as a make-up session (all depends on the project). MUST BE IN WRITING
Limit on Credit After three Sessions: Beyond three make-up sessions, additional absences result in lost credit.
Pre-Enrollment Planning: Check your schedule before enrolling for a full semester to fully benefit from our courses.
Full-Time Students: If don't require a make-up session, then eligible for future credit. This credit is calculated after applying any discounts.
Drop-In Students: your missed session will be rescheduled [if notified in advance, please see above].
Drop-In Session Policy: All drop-in sessions are final sales. No refunds will be provided, only future credit.
At Bash & Design Gallery, we understand that sometimes absences are unavoidable. We offer make-up sessions as a courtesy to support our students' learning journey. However, it's important to note the following conditions:
Scheduling Make-Up Sessions: Make-up sessions depend on both the student's availability and the studio's schedule. We strive to accommodate make-up sessions, but they are not guaranteed.
Limitations Due to Missed Sessions:
If a make-up session is not required (as approved by the teacher), partial credit will be issued for future use, valued according to the per-session cost of the original payment plan. Please note, make-up credits cannot be applied towards already established payment installments
If a student cannot attend a make-up session or if the studio cannot provide one, we are not responsible for the completion of the project that was missed.
If 2 or more consecutive sessions are missed and the class has moved on to a new project, it is not the studio's responsibility to ensure the completion of the previous project.
Remember, our make-up session policy is a gesture of kindness to enhance your experience with us. We encourage students to attend regularly to keep up with their projects and class progress.
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Regular Program Policies [*excludes camps]
Drop-in registrations must be booked at least 24 hours in advance, particularly for first-time attendees.
Registration & Confirmation:
When you enroll and pay for a program, you're securing your spot. Our classes have a maximum capacity to ensure a quality education. Hence, we cannot guarantee availability without these steps. If a class catches your eye, we encourage you to register promptly—your enrollment could be crucial for a program's continuation, especially if the enrollment is low..
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Private Session Policies at Bash & Design Gallery
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Advance Booking: All private sessions must be booked at least 24 hours in advance.
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Cancellations and Rescheduling: Cancellations or rescheduling must be communicated at least 4 hours before the session time. Failing to do so will result in the loss of the session credit.
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No Call/No Show Policy: There are no refunds for no call/no show instances.
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Non-Prepaid Sessions: If a private session is scheduled via text or email but not prepaid, and the client fails to show up, they will be charged to their account. This charge is not eligible for future credit.
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Please arrive no earlier than 10 minutes before your session
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Late Arrival Policy: We understand that delays can happen. However, late arrivals will not extend the session duration nor result in a reduced fee. We appreciate your punctuality to maximize your session time.
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Membership Cancellation and Refund Policy
Membership Contract:
By enrolling in our 12-month membership program, you commit to the full duration of the membership. This is a binding contract, and no cancellations or refunds are permitted under normal circumstances.
Exceptional Circumstances:
We understand that unforeseen circumstances may arise. In such cases, cancellation requests will be reviewed on a case-by-case basis. If a cancellation is approved, all future bookings beyond the date of cancellation will be terminated.
No refunds will be issued. The member will not be billed for any future payments beyond the approved cancellation date.
A 50% fee of the upcoming payment will be deducted for processing the cancellation.
Future Bookings:
All future bookings, classes, camps, and events beyond the approved cancellation date will be canceled. Members will not be able to use their membership benefits past this date.
Final Note:
This policy is in place to ensure fairness and maintain the integrity of our membership program. We appreciate your understanding and cooperation.
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Gift Certificates:
Please note that gift certificates are non-refundable and cannot be exchanged.
No Spectators Policy
We maintain a focused and productive learning environment. Thus, unless taking a class, caregivers, parents, relatives, or siblings are not permitted inside the studio. There is no waiting area. We apologize for any inconvenience this may cause.
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Class Attendance:
We require students to arrive on time and attend consecutive sessions. Regular attendance is crucial to achieve the set artistic goals and to receive optimal education. If a student arrives more than 15 minutes late, they may miss out on vital instructions and course content, and instructors may not be able to provide them with a catch-up session, as it can become disruptive for the rest of the class.
Early Drop-off and Late Pick-up Policies:
Our instructors need adequate preparation time between classes. Therefore, we request that you drop off your children no earlier than 10-15 minutes before the class start time. Continuous early drop-offs or late pick-ups without prior communication or approval will result in an automatic $20 charge each time.
Absent Policy:
If a student has to miss a class, it's your or the guardian's responsibility to notify us at least 2 hours in advance via text to 702-742-1110 or email at team@bashanddesign.com. It must be in writing for future credit. While we can't guarantee makeup dates, we'll try our best to accommodate your child in future additional classes, camps, or pop-up workshops. IF WE DID NOT RECEIVE AN ABSENCE NOTIFICATION, NO FUTURE CREDIT WILL BE PROVIDED.
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Class Behavior Policy:
We have a zero-tolerance policy for disruptive behavior. A student behaving disrespectfully towards teachers or peers will receive a verbal warning initially. If the behavior persists, the student may be asked to leave for the day, and if continued further, they may be required to withdraw from the class without any refunds or credits. (Thankfully this doesn't happen often). We're a family like studio and understand that sometimes individuals just have a rough day.
We Provide Snacks
Please bring your own snacks for any food restrictions. Snacks are complimentary
No gum is allowed (as it can end up on the artwork, this is mainly for our younger students so we hope we can trust the adults)
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No Nut Policy
To safeguard our students' health, we're a nut-free studio. We request you not to bring any snacks containing nuts. If found, students will be asked to dispose of such food. With that being said we are also not responsible of being able to provide 100% nut free zone, but we do our absolute best!
Sick Student Policy
In the current health climate, we ask that if you or your child showing any signs of illness, please refrain from coming to class, as we'll have to ask the student to leave immediately, because there are many people that can be at risk. If a sick student requires a ride, we'll kindly isolate them from the rest for up to 20-30 minutes until pick-up arrives (supervision will be provided during this time). We understand that missing a class due to illness can happen and, in such cases, we appreciate your communication and cooperation. We will work with you, just talk to us. Our aim is to ensure a safe, engaging, and fun art learning experience for all at Bash & Design Gallery.
Original Artwork
During our classes, you are reproducing our original designs created by Bash and Design Gallery. All of the projects are original designs of Bash and Design Gallery and Bash and Design Gallery employees. All of the art projects and designs are copyrighted and belong to Bash and Design Gallery. You are not allowed to claim original designs as yours. You cannot copy our designs or style and create a reproduction of it. We are teaching you so you can create your own. Please respect our rights and the experience we get to share with you
YOU MUST CONTACT US BY EMAIL OF ANY CANCELLATIONS team@BASHANDDESIGN.COM or by text 702-742-1110 we are no longer accepting rescheduling via calls. Thank you for understanding
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Paint & Sip Events Cancellation Rules
Reservations cancelled at least 24 hours before the class starts can be put on hold or refunded in full minus the transaction fee (TF) 10% For cancellations made 3 hours before the event no refund but full future credit. Cancellations with less than 3 hours notice or no shows, payment will be lost.
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Booking Fee by Sawyer (our reservation system)
Starting November 1st, 2022 the scheduling system that we use for our booking will be adding a “Sawyer Booking Fee” For the longest time we tried our best to avoid it, but it seems to be the new standard when it comes to any platform that helps making customers’ booking experience easier. This is a fee that is applied by Sawyer not our company and unfortunately this fee is unavoidable, we are still paying our own transaction fees on our end. We hope that you understand and we apologize for any inconvenience.
A few questions we clarified with the booking company:
Does the fee apply to every payment installment? No, the fee does not apply to any of the recurring billing and products.
How much is the fee?
When booking through Bashanddesign.com $1.99 (starting September 1st, 2024 changes to $3.99 on all orders above $100; $1.99 fee will still be applicable on orders between $30.01 and $100) The fee is not applicable to future recurring charges such as automatic billing, payment plans, and membership fees orders that contain products (ie. Parties, Packs, Memberships, Gift Cards)).
When booking directly through Sawyer Market place hisawyer.com $2.99
It’s important that you always start your booking process with Bashanddesign.com
Is the fee refundable?
It is non-refundable, Bash & Design Gallery doesn’t have the access to it, if you ever have any concerns you would need to contact Sawyer Customer Service directly https://help.hisawyer.com/hc/en-us
What is the reason for this Booking Fee?
For more information please visit https://sawyersupport.zendesk.com/hc/en-us/articles/7494618258199-What-is-the-Sawyer-Booking-Fee-
Our suggestion to you:
For customers who prefer to purchase classes as Drop-ins: it is best if you start purchasing your classes in bulk or as a membership package. ​​​
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